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Carefully crafted, carefully selected materials
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Healing Power
Crystal Energy Stones | Balance Body & Mind, Holistic Healing.
“My Orders” to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.
Don’t have an account?
No worries! You can still create an account now using the same email address used to place the order and it will appear under “My Orders”. Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple hours and if the order was packed on the weekend, it will be updated next available business day!
| STATUS | WHAT DOES THIS MEAN? |
|---|---|
| Processing | Your order has been handed over to our team to fulfill. If all items in your order are in-stock, typical processing time is 1 business day |
| Shipped | Yay! Your order has been packed and is on the way to you. Kindly note that the tracking may take some time to be scanned into the courier’s system to reflect any activity or movement. |
| Partial | Oh, looks like your order has a backorder or made-to-order piece! To ensure you can get started on enjoying your Mejuri piece as early as possible, we’ve shipped the available pieces first (applies for US/Canada only) |
Return requirements
Items must be in their original condition without signs of wear or damage
Items returned by mail must be in all original packaging (tags, box, and pouch included)
No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.
- Orders must be returned in the same country which they were originally purchased in
All below items are non-returnable:
Engraved and monogrammed products
Earrings used to pierce during a piercing appointment
Gift cards
Final sale items
Return shipping
Shipping fees are non-refundable. Returning orders subject to a return fee will be deducted from the amount being refunded to you.
As our team works hard to get your order dispatched as quickly as possible, we cannot guarantee we will be able to cancel or update your order upon request. Please reach out to our Customer Experience Team and we will do our best to support you.
For monogrammed and engraved pieces, once the order is placed, we are not able to cancel or update the order.
The shipping times shown below are estimated and do not include weekends, holidays or any unforeseen delays (e.g. weather, freight volume, traffic congestion, etc.).
If the estimated shipping dates are more than 7 days apart, your order may be split (Canada and US only).
Shipping is calculated on the total amount before taxes and discounts and is non-refundable.
Additional duties and service charges may apply when shipping outside the United States, Canada, Australia, the United Kingdom and Germany. Please note that Mimolady assumes no responsibility for this and is unable to advise on the exact cost. For more information please contact your local customs office. Mimolady cannot refund the duties and taxes you pay at the time of receipt.
Free shipping on all orders over $399, you may be required to add local taxes due to local tax policies
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